Three Tools to Decrease Customer Response Times

Customer response time is one of the most underestimated strategies to grow your tech business to the next level.  When customers only have to put forth a minuscule amount of effort to talk to a support team, their loyalty increases and impression of the company improves drastically.  Whether the interaction is one on social media or an inquiry that takes some concentration to deal with, it is important to maintain a response that will meet or, preferably, exceed expectations of the customer.

Adam Toporek, author of Customers That Stick, found that 96% of customers who reported a high effort customer service experience were disloyal to the company in the future, and that 2/3 said they will not spend money with companies that require a high amount of effort to reach.  Accoring to the article “Consumers rarely get the two-way dialog with brands they want on social media” in TechJournal, studies from the Lithium Network Conference found that Leading-edge technology and a mature, strategic approach to measurement can help companies realize the full potential of responding and interacting with customers. 

There are a variety of tools businesses can use to organize and execute their specific response time goals. MobileDay’s use of VictorOps, FreshDesk, and Pivotal Tracker enable us to be as efficient as possible.

 

Freshdesk

FreshDesk helps organize and prioritize email inquiries from customers and creates the ability to forward certain emails to certain employees, as well as canned responses to respond quickly to common questions.

 

victorops

VictorOps has given MobileDay the ability to page specific employees based on the knowledge and expertise needed to answer a customer.  With certain tools and an emphasis on getting back to customers, MobileDay has achieved an average response time of 3.5 hours and that increases with paying customers, executives, and social media responses.

 

PivotalTracker provides a way for MobileDay to implement agile methods to craft the roadmap of the product.  We have several touch points with the customer including: Facebook, independent blogs, Twitter, Google Play Store reviews, Apple App store reviews, and customer support tickets. Different people handle these touch points, and Pivotal Tracker is the centralized location for us to submit requests internally. These requests are then received by the engineering team, and the priorities are laid out. This creates an organized system of internal communication that ensures delivery of the most desired features for our customers.

 

The use of these tools is critical to MobileDay’s short response time. We work hard to make sure all of our team members are fluent in the tools, and that they use them consistently.  Prioritizing inquiries, the right person being notified of a problem, and seamless internal communication are our keys to success.

Google I/O Boulder

google i:o

Google held it’s annual developers conference, Google I/O, this week in San Francisco. There was a lot of great information and features announced and uncovered over the course of the two days of sessions. I was not lucky enough to get the opportunity to attend the conference so no I am not typing this while wearing Google Cardboard to alter my reality. I did however get to attend the Google I/O Extended at the local Boulder, CO offices. Many thanks to those individuals for the invite and putting on a great event.

The overall takeaway that I had from the event is that the future as Google sees it is your information displayed on the most convenient device for the moment. Whether that is the way we all use our phones every day, quick notifications on a wearable device like a watch, a more holistic TV experience or in our cars while we are in transit, having access to our data is supremely important to the Android platform going forward.

I am really excited to start playing with the SDK for Android Wear. If you’re not familiar with the MobileDay application, our primary goal is to get you in your meetings as quickly as possible. Our idea is that we’ll be able to alert you to an upcoming meeting. You’ll easily launch your call or online meeting without taking your phone out of your pocket. This is the next step in making conference calls easier, and I know that our customers are going to love it.

As far as the impact on development goes, it’s going to be minimal. We already use notifications to keep you abreast of upcoming appointments, now it’s just a matter of making sure those standard notifications will still look good on your watch. There will be the potential challenges of having to design for both a square and a circle form factor, but in the end it should be very easy for us to present our users their events in time for them to join their calls. From there we can grow our integration into giving the users the ability to scroll forward to future events as well as to take advantage of our Quick Call functionality – host immediate conferences between multiple people, organized by text and in only a few quick clicks. Plus, for those of us who will be late to our own funerals, the ability to tap one button on our watch to let everyone know we’ll be a few minutes late to our daily standup will be a great timesaver.

Believe me when I tell you that MobileDay is not going to stop at Android Wear. Android Auto and possibly even Android TV will hold new features and functionality for us to grow our app in the future. But in the short term I can’t wait to get a watch to play with.

Download MobileDay from the Google Play Store.

 

One-Touch Dialing – make life a little bit simpler

The guardian

One-touch dialing is all about productivity and making life a bit easier.

Previous to joining MobileDay, I recall a time when I was at my house getting ready for work and suddenly realized that I was already 1 minute late to a conference call. Panicking, I had to open my email and furiously search for the conference number. It was some obscure number coupled with a pin number AND a password. And I couldn’t find a pen to write it down. I finally found some lipstick and wrote the information on the mirror, and by the time I finally got into the call, I was about 5 minutes late and half crazed. Not the most productive conference call I’ve ever been part of.

MobileDay enables people to calmly dial into conference calls in the shortest time possible, without the use of lipstick as a writing instrument.

I found an article titled “How mobile enterprise apps allow micro-moments of productivity at work,” and it immediately brought to mind the effortless simplicity of MobileDay.

As the article says, what may at first seem like an insignificant micro improvement in productivity may in the long run add up and make a big difference. Not to mention that sometimes the improvement takes you from frantically scrambling for something, ANYTHING, to write with, to being reminded of your call and effortlessly and joining by pressing one big green button. Micro improvements may often times be overlooked because they seem so straightforward or obvious. In reality, if an application provides a micro improvement, it is likely an incredibly elegant application that has been very carefully developed to seem effortless.

A study cited in the article from Salesforce.com relates the three most important considerations when developers are building apps for “micro-moments.” They include: the user experience, design, and concept. The idea behind “concept” is that it’s called “micro” moment for a reason. A simple app should not overwhelm the user with all of its features, but should solve one problem, and do it well.  The concept of the app should be clean and uncluttered so that the user can understand in a heartbeat what the app is intended to help them with.

I find apps to be helpful not because they drastically revolutionize my life. I have a singular need, and my favorite apps solve the precise need in the shortest time possible, without trying to push other functionality that I’m not seeking. I happen to know that lots of people have the same pain that I experienced in the lipstick incident.

Gotta love apps that make life a little bit simpler!

 

Boulder Startup Week 2014

bsw-logo

This week marks the fifth annual Startup Week here in beautiful Boulder, Colorado. The event is a five-day celebration of the city’s thriving startup community, featuring networking events, coffee shop pow-wows, and a variety of parties, presentations and activities. There is a palpable buzz in the air, people get excited for this event!

From the Boulder Startup Week website:
“Boulder Startup Week is a fun event celebrating entrepreneurship. Our all volunteer team and countless community members have worked hard to create an event that helps build the fabric of what makes Boulder what it is: the people. All the events are listed below, please RSVP and be an amazing participant!  

Something that makes the week special is the surprise acts of kindness that happen. See someone that is new to the room or community? Invite them to meet your friends. See someone looking for a job? Help them out. Getting out of an event? Take some new friends to dinner.”

Tomorrow, May 12th, Startup Week is featuring the popular Startup Crawl. Participants will get the opportunity to check out the offices of 10+ local startups including MobileDay! The event is free, and starts at 5:00pm. Each location is going to have drinks, snacks, and fun activities. More information and a complete list of participating companies can be found here: Boulder Startup Crawl

MD

Download MobileDay in the App StoreDownload MobileDay in the Google Play Store

 

Don’t Dial and Drive

Be Safe behind the Wheel: Use MobileDay!

Facebook-Ad-connery-01

As we approach our one millionth call, we encourage all of our users to be safe and avoid dialing behind the wheel. The National Safety Council estimates at least 1.6 million crashes each year involve drivers using cellphones and texting. Take a look at what some of our users are saying about MobileDay:

Eliminates all the hassle to join conf calls while driving” – John

Wow. This dialing app just keeps improving! Don’t know how many car accidents MobileDay has saved too.” – Google User

Great App. We call the app the “don’t run your car off the bridge app” – Beth

So on behalf of our whole team, please don’t dial and drive, and as always: Have a good MobileDay!

MD Google PlayMD App Store

What is One-Touch Conferencing?

When it comes to Mobile Conferencing, what does ‘One-Touch Access’ actually mean?

One-Touch Into Any Meeting, Hands Free Dialing, Conference Calling, Easy, Mobile Conferencing Call AppAlthough commonly used in the world of conference call services, the term ‘One-Touch Access’ lends itself to a broad range of possible definitions. In our opinion, it shouldn’t matter whether a conference service requires you to enter one code or three – joining should always be as simple as a single touch. In light of its rising popularity, we’d like to take a moment to touch upon our definition of one-touch conferencing and outline the key features of the MobileDay app that simplifies conference calling on iPhone and Android.

 

  1. Auto-detection of conference calls within calendar invites

  2. Custom dialing sequences for each conference number

  3. Auto-recognition and dialing when you’re the host

  4. Carrier and location specific dialing

Auto-detection of conference calls – As a guest to any meeting, you have litte control over the format that the host uses to provide the conference details. We know this, that’s why MobileDay’s call detection logic has been built to recognize a wide range of conference formats and terms so that you’re notified each time you have a call.
Custom Dialing Sequences – All conference phone numbers are not the same, and the use of generic dialing sequences often fails. The MobileDay App takes care of this for you by identifying and applying the sequence for each conference number. In addition, the app also accounts for the different device and OS dialing behaviors.
Hosting Calls – When joining a call that you host, it’s rare that you dial the same codes and extraneous characters as your guests. A truly One-Touch service recognizes when you are the host, and knows to dial you in using your custom host sequence. It may be easier to remember your own codes, but we prefer to remember and dial them for you so you can keep your eyes on the road and stay focused on what’s important.
Carrier-specific Rules – Depending on where you are and where you are calling, your carrier may require that you dial into the conference call a little differently. For example, certain Canadian mobile carriers require a ‘1’ to be dialed first when making a long-distance call but do not require it when it’s a local call. For a one-touch experience, the MobileDay app handles this without your involvement.
One-touch Conference Calling Conferencing MobileDay Mobile App Hands-Free Dialing
                  One-touch Conference Calling Conferencing MobileDay Mobile App Hands-Free DialingOne-touch Conference Calling Conferencing MobileDay Mobile App Hands-Free Dialing

Top 10 Mobile Apps to Make Your Life Easier

MobileDay Favorites: 10 Mobile Apps Designed to Save you Time, Money, and Stress

MobileDay was created to make life easier for the busy professional. In the rapidly growing world of mobile apps, finding the right ones to save you time is essential. Here are ten time-saving apps we’ve found that are sure to increase your productivity:

 

TripIt

Price: Free (with ads) or Pro: $49/yr
Download Mobile App: Apple iOS / Android

TripIt Mobile App Time Saving iPhone Android Travel App make life easier

The TripIt mobile app organizes all of your travel documents into one easily-accessible itinerary. Now your confirmation numbers, boarding times, and terminal numbers are all just a click away. For $49 per year, you can upgrade to TripIt Pro, which enables features like mobile alerts (for gate changes, delays, and cancellations), refund information, alternate flight suggestions, and complimentary VIP memberships to business lounges and car rental clubs.

GateGuru

Price: Free
Download Mobile App: Apple iOS / Android

GateGuru Mobile App Save Time Travel App

GateGuru separates itself from other travel apps by focusing on the “day-of” experience. Think Yelp for airports – whether you’re looking for a good meal during your layover or the best place to grab a last minute souvenir, GateGuru has you covered. Pro-Tip: You can connect and sync your GateGuru account to TripIt or KAYAK for the ultimate personalized travel app experience.

Fancy Hands

Price: Various Monthly Plans
Download Mobile App: Apple iOS

FancyHands Mobile App Save Time Fun App

Fancy Hands caught our attention last month when it was featured on techcrunch. The concept is unique – its an app that acts as your personal assistant. Fancy Hands allows you to type or leave a voice message instructing a member of their team to tackle any number of life’s tedious tasks (such as scheduling an oil change, making dinner reservations, or finding a new doctor and setting up an appointment). The app is free, but the service is based on a flat monthly fee, ranging from $25 to $65 depending upon the number of requests.

Mint.com

Price: Free
Download Mobile App: Apple iOS / Android

Mint.com Mobile App Money Saving Save Time Saving iPhone Application

If Fancy Hands is your personal assistant, the Mint.com app is your personal accountant. It compiles balances, transaction history, and other financial information from all of your accounts and organizes it all into one place. It will also suggest ways for you to save money and send you automatic alerts (like bill reminders) via text or email. If security is a concern, fear not – Mint.com uses 128-bit SSL encryption and all data is protected and validated by VeriSign and TRUSTe.

Waze

Price: Free
Download Mobile App: Apple iOS / Android

Waze Mobile App GPS Navigation Social Time Saving App

Waze is revolutionizing the way people use GPS services. In addition to turn-by-turn navigation, Waze offers a social experience, where people can share real-time road and traffic updates. The app has a game-like appeal by incorporating a scoreboard system, enabling its users to level up from a “Waze baby” to “Waze royalty.” The company utilizes user input to update its servers daily – a development brought to light when a White House representative asked Waze to push notifications about gas stations to New Yorkers struggling to find gas during Hurricane Sandy. The company then asked its users for updates, prompting an enormous rate of responses. Whether your tired of your iPhone’s navigation or you just want a more exciting GPS experience, we highly suggest downloading this app.

Evernote

Price: Free
Download Mobile App: Apple iOS / Android

Evernote Mobile App Sticky Note Reminder Text Voice Snapshot Save Time Organize Productivity

Named a “Top 10 Must-Have App” by the New York Times, Evernote is a great tool for increasing productivity and personal organization.This app lets you take notes, snap photos, record voice memos, and create lists – it then saves all of this information into an organized, searchable database. Even cooler, the app uses cloud storage, allowing you to sync and access the data from any device.

TurboScan

Price: $1.99
Download Mobile App: Apple iOS

TurboScan Mobile App Time Saving Money Saving Scanner App

For $1.99, TurboScan turns your phone into a scanner, allowing you to avoid the cost, bulk, and hassle of a traditional machine. After taking a picture of the document and cropping the image frame, TurboScan uses a feature called “perspective adjustment” to generate a high quality digital image. The app also offers a feature called “SureScan 3x” which has you take three photos of the document to produce an even higher quality image.

WiFi Finder

Price: Free
Download Mobile App: Apple iOS / Android

WiFi Finder Mobile App Free Wireless Internet Save Time saving

The name is pretty self explanatory on this one. JiWire Inc developed a world-wide database for free and paid public WiFi hotspots. It is location-enabled, so you can find nearby hotspots, and it will differentiate between the free and paid locations using pins on a map. To make it more convenient, the app also lets you filter your search by provider or venue type.

Fast Customer

Price: Free
Download Mobile App: Apple iOS / Android

FastCustomer Mobile App Save time Customer Service Waiting time-saving

Rejoice! The wait is over! This app enables one-touch calling to direct support lines for more than 2,000 companies, but get this: it will wait on hold for you and call you back once the customer service rep is on the line. Even without the app, Easy Customer offers a number that you can text a company’s name to and the respective customer service rep will call you back. Download this app and never waste time on hold again.

MobileDay

Price: Free or $14.99 per year ($1.99 per month) for Pro
Download Mobile App: Apple iOS / Android

Screen Shot 2015-04-15 at 1.36.35 PM

Last but certainly not least, is our own MobileDay app. Putting all biases aside, MobileDay is a crucial time-saving tool for any business professional. The app allows for one-touch access into any conference call service and conveniently integrates your phone’s calendar, dialer, contacts, maps, and email. Mobileday works with any voice conference, WebEx, GoToMeeting, Google+ Hangouts, FaceTime, and Skype Audio.

 

Top 7 Reasons to Stop Dialing Your Smartphone

As telecommuting and globalization continue to change how we work, conference calls have become necessary to connect colleagues, partners and customers around the world. The point of teleconferencing is not to focus on the hardware and the tools, but focus on the actual collaboration with your team. There are many collaboration tools available for virtual meetings including voice, visuals and video.  Some examples are conference call bridges for audio; WebEx and GoToMeeting for visual; and Vidyo, Skype or Google+ Hangouts for video. Over the years some users found these services somewhat complicated and difficult to use. Today you can connect to your co-workers with just one touch. Here are six great reasons to do so with the free MobileDay smartphone app.

dialing-and-driving

  1. You might drop the call

We’ve all had dropped calls when mobile. When you cell phone disconnects you from the conference call you’ll have to dial in again. You’ll have to remember or look up the conference code, and you’ll have missed part of the discussion and depending on your importance to the dialogue, wasted other’s time. Reconnect to your meeting with just one touch and spend less time catching up.

  1. Keep yourself and those around you safe

For those on the road dialing into a conference call can be dangerous. Don’t endanger yourself by attempting to dial while driving in the name of productivity. Dialing in with MobileDay takes just one touch – so you can focus on keeping everyone around you safe.

  1. Don’t bring dialing frustration into the agenda

Have you ever dialed into a conference call late for the start of the call? Have you ever misdialed a long code and have had to start all over, making you late? Don’t let such frustrations create a rocky start for your meetings. Join your colleagues accurately, quickly and efficiently at the right time every time. 

  1. Looking for conference call details

Where’s the info for this conference call? Is it in your email? Your calendar? Did you tell Susan and Matt to join you on your line? Weekly conference call but you forgot the conference code? With the ability to connect to your conference lines with one touch at your fingertips you’ll never rummage for conference call details again!

  1. Lots of conference calls

How many conference calls do you join every week? Every day? How much time do you spend writing down the phone numbers and conference codes then carefully typing them in? Dialing in with just one touch can save you hours a month!

  1. Running late/Multitasking

When you don’t have a minute to spare, why waste any time dialing twenty digits to connect with your colleagues? Now you can fire off that last email while dialing into your conference call, or quickly review the agenda.

7. It’s just easier

Hitting a single button is far easier than remembering or writing down #’s and pass codes with up to 25 digits and prompts.

So use MobileDay.  You’ll love it.

Top 6 Blogs for Frequent Flyers

I am somewhat of a road warrior, where I am in my car a lot. Personally, I travel by airline a lot less for business now being in a startup with an eye on the budget. Technology is an equalizer here. Web applications, mobile apps and the internet on my smartphone and my iPad provide me with the business tools to get work done.  Frequent flyers for business have an equal need to remain productive when mobile.

In my own experience I found that life on a plane is not that difficult, rather, it’s the planning, scheduling and work in between that can get our of hand.  Here are a few notable resources for frequent flying business people to help become more efficient when not ‘wheel up’.

business_travel

The Middle Seat Terminal – @middleseat
The Wall St Journal’s frequent flyer blog provides industry news, booking strategies including this great guide to when it’s worth paying for flyer status.

The Points Guy@thepointsguy
All the latest miles and frequent flyer credit cards deals plus hotel and airline reviews to help you maximize the return from your frequent flyer miles, credit card points and hotel points.

UPGRD@upgrd
Two dozen travel bloggers review their experiences, top-tier travel amenities, and how to leverage your points to get the upgrade for cheaper.

FlyerTalk@flyertalk
The world’s most popular frequent flyer community provides blogs and forums to discuss the latest industry news and rewards programs

Road Warriorette @RoadWarriorette
Besides reviewing frequent flyer programs, this blog reviews luggage and other travel accessories, covers travel etiquette and questions about TSA security screenings from a woman’s perspective.

Frugal Travel Guy@frugaltravelguy
Rick Ingersoll, the Frugal Travel Guy, provides hints and tips on “seeing the world at prices you can afford” for both leisure and business. Which rewards credit card has no foreign transaction fee? How do you spend a week in Cape Town on rewards points alone? Read his blog to find out.

BYOD: Mobile Device Management (MDM) Matters

The use of personal devices in business continues to be a growing IT trend. Some call it the “Consumerization of IT”, where employees make a personal choice on what hardware they desire to use to do their job, be it a laptop, smartphone or other. Some experts view this as boon for IT hardware expense reduction while others see trouble ahead in the form of data security and unnecessary additional expense due to managing those initially rogue devices. The shared value is usually around employee productivity. Bring Your Own Device (BYOD) leads to Bring Your Own App (BYOA) as a personal device choice leads to more personal choices on which apps make an employee more efficient. Giving the employee the choice on which device to use provides a level of satisfaction and freedom to work how, where and when they want, a clear indication of why this trend is so prominent.

Mobile Device Management (MDM) is software that helps IT teams monitor, manage and secure any mobile devices a company, including those brought by the employees. Distribution and configuration of devices and apps are now centrally managed to control the security risk and ultimately the cost.

There are a lot of companies that develop and provide MDM software to manage the increasing number of mobile devices used by employees. Of them, here are 6 popular choices for a CIO or IT manager to choose from.

MDM company and analyst information via – Solutions Review

mobileiron

  • Overview: Positioned in the Leaders Quadrant of Gartner, Inc.’s Magic Quadrant for Mobile Device Management Software 2011, MobileIron is solving the problems CIOs face as business data and applications move to smartphones and tablets. The MobileIron Virtual Smartphone Platform and the MobileIron Connected Cloud are the first solutions to give IT and users real-time intelligence and control over mobile content, activity, and apps in order to secure the enterprise, reduce wireless cost, and improve the mobile user experience.
  • Gartner: “MobileIron launched its product in September 2009, and has seen very quick growth in sales, mind share and market share, outselling most MDM platforms in the past year. Built from the ground up, it is solely focused on mobility management, incorporating the Virtual Smartphone Platform (VSP) architecture to support security, data visibility, application management and access control. It does not provide encryption or VPN capabilities outside of what is provided on the device. MobileIron was one of the first vendors to combine MDM with network service management.”

Airwatch logo

  • Overview: AirWatch is the global leader and innovator of enterprise-grade smartphone security and mobile device management solutions. Positioned in the Leaders quadrant of Gartner, Inc.’s Magic Quadrant for Mobile Device Management Software 2011, AirWatch helps to deploy, secure, track and manage an enterprise’s entire fleet of Android, Apple iOS, Blackberry, Symbian, Windows Mobile and Windows 7 devices.
  • Gartner: “Has done a good job scaling its business during the past year…one of the more innovative companies, adding features before most of its competitors.”
  • Forrester: “AirWatch boasts both strong on-premises and hosted MDM and WLAN management solutions.”

Good logo

  • Overview: Good Technology combines award-winning enterprise-grade mobile security and control with an exceptional user experience, allowing enterprise and government employees to connect, communicate, and collaborate on iPads™, iPhones®, Android™, Windows Phone and other leading smartphone platforms. Good opens new possibilities for maximizing business and personal productivity by providing secure, easy-to-use, and instant mobile access to email, collaboration, application, document editing and device management capabilities on iOS and Android devices. Good also enables secure mobile application and secure, custom social media platform development.
  • Gartner: “Good for Enterprise is a mobility suite that supports mobile collaboration with strong support for security and management. The main components of the suite include: Good Mobile Control, for MDM; Good Mobile Access, for secure access to corporate data; Good Mobile Messaging, for secure wireless email. Good Technology’s MDM and security capabilities are sold as part of the entire mobility suite (i.e., not sold as individual products) and require the adoption of Good Mobile Messaging product for wireless email, including Good’s email client. It replaces the email server’s native mobile support. Through its native email client, it enforces separation between corporate and personal data; however, many MDM capabilities are available in the email client only. Good Technology provides the strongest implementation of containerization for the email client, on iOS, Android and Symbian devices. It also supports data leakage prevention (e.g., prohibiting the saving of email attachments outside the container).”

symantec logo

  • Overview: Symantec Mobile Management provides strong and complete policy management across the widest range of mobile platforms. Functionality around centralized control, user enrollment, configuration management, application distribution and helpdesk management facilitate comprehensive lifecycle management of devices irrespective of the type and ownership. In addition to MDM, Symantec’s mobility portfolio helps secure remote access using strong authentication and helps to protect information using encryption, data loss prevention and anti-malware. As these capabilities are built on a scalable platform used to manage thousands of endpoints, enterprises can enable large mobile deployments confidently and efficiently.
  • Gartner: “Acquired Odyssey Software after the end of the evaluation period and will fully integrate its console and mobile DLP solution into the Symantec security solution, SMM. SMM provides Symantec’s first competitive entry in the MDM market.”

zenprise logo

  • Overview: Zenprise is the leader in secure mobile device management. Only Zenprise protects all layers of the mobile enterprise, keeping organizations secure and compliant. Zenprise MobileManger™ and Zencloud™ let IT say “yes” to mobile device choice while safeguarding sensitive corporate data, shielding the network from mobile threats, and maintaining compliance with regulatory and corporate policies. This gives IT peace of mind, lets executives take their businesses mobile, and makes employees productive while on the go. Whether delivered as an on-premise mobile device management server or cloud solution, Zenprise MobileManager lets you manage the device lifecycle across every major platform—iPhone, iPad, Android, BlackBerry, Symbian, and Windows Mobile. And do so with the industry’s easiest-to-use solution.
  • Gartner: “Zenprise has done a good job in increasing visibility among midsize and large companies during the past year, and continues to innovate and lead in vision for the MDM market.”

MaaS360 logo

  • Overview: Fiberlink is the recognized leader in software-as-a-service (SaaS) solutions for secure enterprise mobile device and application management. Its cloud-based MaaS360 platform provides IT organizations with mobility intelligence and control over mobile devices, applications and content to enhance the mobile user experience and keep corporate data secure across smartphones, tablets and laptops. MaaS360 helps companies monitor the expanding suite of mobile operating systems, including Apple iOS, Android, BlackBerry and Windows Phone. Named by Network World as the Clear Choice Test winner for mobile device management solutions and honored with the 2012 Global Mobile Award for “Best Enterprise Mobile Service” at Mobile World Congress, MaaS360 is used to manage and secure more than one million endpoints globally.
  • Forrester: “Despite being a relative newcomer to the MDM space, Fiberlink’s single pane of glass, web-based console and experience with and commitment to security and compliance in the cloud computing arena has earned the vendor traction with the US federal government and a place on customers’ shortlists.”
  • Gartner: “Fiberlink’s MaaS360 Platform is a pure MDM cloud services offering, for organizations aiming to support both corporate and personal devices. Existing embedded platforms (BES, EAS and IBM Lotus Notes Traveler) are included in MaaS360 management via a single “cloud extender” agent that is deployed in the LAN.”