What's New
MobileDay Pro
MobileDay Business
MobileDay Products
Calls and Online Meetings
Direct Calls
Calendar Events and My Day
Notifications
Location Services
Supported Countries
Battery Life
Privacy
mySPIN
HyperDial™

Questions about the newest updates to the MobileDay App:

What is My MobileDay Bridge?

My MobileDay Bridge is your free conference bridge.

A conference service is like a virtual meeting room. You need a space so that you can connect with all of your meeting attendees, and this is what the conference service call line is—a line that you all join so you can speak to one another.

Don’t say we never give you anything.

MobileDay works with any other conference service or bridge, but we can also provide you with a free line if you don’t already have a conference service provider. The advantage of using MobileDay’s conference service line is that it is totally free, where others providers usually change you to use their service.

Why is MobileDay now free?

Because we realized that the best things in life are free!

We think that one-touch dialing is is the best thing since Harry Potter and we want everybody to be able to enjoy it. Don’t worry, we have a survival plan: We are offering a premium feature set that you can purchase—and we’re stockpiling Powerball tickets in case that doesn’t work!

I’m zipping about all over the world—how do I set my phone to update to the correct time zone?

Sometimes smartphones forget to be smart, and sometimes your smartphone doesn’t automatically recognize that you’ve landed in a different time zone.

iPhone:

There are a couple of applications that you may need to update if your phone is getting stuck in a time zone:

1) In your phone’s “Settings,” go to “General” and under “Mail, Contacts, Calendars,” check that “Time Zone Override” is off.

2) In your phone’s “Settings,” go to “General.” Select “Cellular” and check that “Cellular Data” is green (on).

3) In your phone’s “Settings,” go to “General > Privacy > Location Services” and make sure it is green (on). “Share My Location” should also be green (on). “From” should be “This Device.” When you go back to “Privacy > Location Services” and scroll down from there, “MobileDay” should be listed, and you should see “Always” to the right.

4) The best way to change time zones when traveling is by going to your iPhone “Settings > General > Date & Time” and manually changing your time zone there.

Android:

1) Press the “Menu” button on the Android, then tap “Settings.”

2) Scroll down to the bottom of the Settings menu, then tap “Date & Time.”

3) Tap “Select Time Zone” to view a list of time zones. Scroll down the list and tap a location in the desired time zone. Alternatively, select a time zone by name.

Why did I receive multiple notifications for a meeting?

We promise we’ll never mess with your stuff, we don’t override your device calendar settings—but because of this you may be receiving multiple notifications for the same meeting.

These customizations should help get rid of redundant notifications:

1) On your iOS device, go to Settings > Notifications > Calendar > disable ‘Allow Notifications’

2) Check to see if your device calendar shows multiple sub-calendars that may be recognizing the same meeting.

3) Open the MobileDay app and go to “Menu” and select “Calendar Selection.” This will give you the option to select only the calendars that you would like MobileDay to display and send notifications for.

My call didn’t connect, what happened?

Oh nos! Those pesky Gremlins have been messing about!

This doesn’t happen very often, but when it does it’s usually result of a bogus call sequence. If this happened to you, let us know and our customer support team will help you work out what went wrong.

There are a couple of ways you may alert our support team:

In app:

1) After making any call you will see an icon that looks like a broken phone appear on your call screen after the call. Tap on that and customer services will be alerted to the problem.

By email:

1) You may also send an email to support@mobileday.com. Make sure that you paste the meeting invite information in the body of the email so that we have what we need to work out what went wrong.

MobileDay Pro:

How do I request a refund for MobileDay Pro?

Was it something we said? Have you fallen out of love with one-touch? If something went wrong, we’d love to try and work it out for you, so before you run away, let us know what’s up by contacting support@mobileday.com.

If there is nothing we can do however, here is how you can request a refund.

iPhone:

If your purchase was made through the Apple Store, you need to contact Apple. Apple’s policy is that all iTunes sales are final, so you will need to obtain an exception to get a refund. Here’s how:

1) Open your iTunes email receipt.

2) Click “Purchase History” – this link will open iTunes and the iTunes Store.

3) Click “Report a Problem,” and then request a refund.

If you have deleted your email confirmation, launch iTunes on your computer. Go to Account > Purchase History > Manage Subscriptions. Find your MobileDay plan and click the arrow next to the order date. Then click “Report a Problem” next to the app name.

Android:

To request a refund for an Android subscription to MobileDay Pro, please contact support@mobileday.com. You will need to give us your Google Play Transaction Number so that we can process the refund.

MobileDay Business:

MobileDay Products:

What is MobileDay Business?

MobileDay Business is our premium product providing you service with our Push feature and Wi-Fi functionality included in addition to unlimited one-touch dialing. Start your free trial here.

How do I request a refund for MobileDay Pro?

Was it something we said? Have you fallen out of love with one-touch? If something went wrong, we’d love to try and work it out for you, so before you run away, let us know what’s up by contacting support@mobileday.com.

If there is nothing we can do however, here is how you can request a refund.

iPhone:

If your purchase was made through the Apple Store, you need to contact Apple. Apple’s policy is that all iTunes sales are final, so you will need to obtain an exception to get a refund. Here’s how:

1) Open your iTunes email receipt.

2) Click “Purchase History” – this link will open iTunes and the iTunes Store.

3) Click “Report a Problem,” and then request a refund.

If you have deleted your email confirmation, launch iTunes on your computer. Go to Account > Purchase History > Manage Subscriptions. Find your MobileDay plan and click the arrow next to the order date. Then click “Report a Problem” next to the app name.

Android:

To request a refund for an Android subscription to MobileDay Pro, please contact support@mobileday.com. You will need to give us your Google Play Transaction Number so that we can process the refund.

I don’t see MobileDay Advantage on your website. Is that product still available?

MobileDay Advantage is now MobileDay Business. All of the features and benefits of MobileDay Advantage will be honored for existing customers. If you are interested in dynamic dialing or call routing, please contact sales to discuss a MobileDay solution that meets your needs.

Calls and Online Meetings:

What is HyperDial™ and how does it work?

MobileDay just launched HyperDialTM—a faster, better, more reliable way to join calls—it’s like normal dialing … on steroids.

You still have your fantastic one-touch dial in functionality, but now it’s even more fabulous.

We’re connecting your call via a faster route, so don’t worry if the number on the dialer appears different from the one that you have listed for the conference bridge you are dialing. You are still being placed on the very same call at no extra cost to you.

HyperDialTM is as secure and your data never leaves your phone.

What is that long sequence of numbers when MobileDay connects my call?

That long sequence that seems random is in fact the proprietary bridge number that we utilize to get you securely onto your call. Don’t worry, the magic of MobileDay is still 100 percent present.

I’ve noticed that MobileDay now dials an entirely new number when entering me into my conference call. What is happening?

MobileDay now moves you through our proprietary network to place you on your call because we’ve found this allows for a better quality experience. We know it might sound a little different on your end, but trust us, we will still get you onto your call with one touch.

Are there any costs to using MobileDay’s conference calling service or call line?

Nope, all MobileDay’s services are totally free. This includes our conference call line and the one-touch dialing app.

How many people can use My MobileDay Bridge

100 Gazillion (or, unlimited.)

You can have as many people as you like join your call.

The more the merrier!

Does MobileDay allow for international conference calls?

Not yet, but watch this space as international calling is coming soon. We want it as much as you do. 

Do I have to use MobileDay’s free conference bridge to use one-touch dialing?

Nope. We’re not the boss of you. You do what you want!

MobileDay’s one-touch dial into conference calls functionality works with any conference bridge or service. You do not have to use our free conference bridge. It’s just there in case you don’t already have a contract with another provider, and you are looking for a line that you can use for an online meeting.

What is My MobileDay Bridge?

My MobileDay Bridge is your free conference bridge.

A conference service is like a virtual meeting room. You need a space so that you can connect with all of your meeting attendees, and this is what the conference service call line is—a line that you all join so you can speak to one another.

Don’t say we never give you anything.

MobileDay works with any other conference service or bridge, but we can also provide you with a free line if you don’t already have a conference service provider. The advantage of using MobileDay’s conference service line is that it is totally free, where others providers usually change you to use their service.

Why do I need to register my email to save my conference setup information?

We tie your conference setup to your account so no matter where you are, you can login and have all of the valuable information stored and ready to go for your next conference call.

You need to register an email in order for us to be able to create an account for you. Don’t worry, we won’t do anything else with it.

How do I join a conference call correctly when I am the host?

You may add or edit your conference number at any time, but setting up Conference Services is necessary because many invitations do not contain any host PIN information for security reasons. We keep your host PIN securely linked to your participant code and insert it where necessary.

To set up a conference number:

1) In MobileDay, go to “Menu” and tap “Conference Services.”

2) Tap New (+ on Android), choose “Host,” and follow the wizard to set up the conference service.

Note: you never need to enter prompts (*, #, 1, etc.). MobileDay will take care of those for you when you join the call.

Step 1 – Enter the Conference Service Name and Dial-In

Give the conference number a name that you’ll recognize. It can be any name you want (e.g., My Sales Bridge, My Number).

Enter the dial-in number provided by your conference service provider. Do not enter the country code or prefixes– just the local number.

If you are not already familiar with your conference bridge number, an extension field may appear after you enter the dial-in number. If your conference service requires an extension before the host code (e.g., “press 2 to start a conference call”), (e.g., “press 2 to start a conference call”), please enter the extension in this field.

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Step 2 – Enter Your Guest Code

Enter the code that your guests must enter to join the call. This is sometimes called the participant code.

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Step 3 – Enter Your Host Codes

Enter your host access codes in the same order that you enter them when you normally start a call as the host. If your conference service only requires you to enter one code, then only enter that one code here. If your conference service requires you to first enter the participant code and then a separate host code, enter both here in that order.

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Make sure to save the setup. If you have set up your conference correctly, you will be connected as the host for this conference service whenever we see the participant code that matches it within an invitation. If you have trouble, please tap “Get Help” under your Support within your MobileDay Menu, and we’ll help you fix it.

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Direct Calling:

How do I directly dial through MobileDay?

Tap on the little contact guy icon (third tab on the top navigation) to access direct calling options such as dialing a contact directly or dialing a phone number using the MobileDay keypad.

(For this next step you must have already created a new conference service).

To invite people to an impromptu conference call, click on the text bubble to the right of your conference service. This will initiate a text message with a pre-supplied message to your invitees. After you send your text invitation, you will be automatically joined into the call. Recipients will receive a text message with a one-touch link to join your call.DirectcallsDirectcalls

Calendar Events and My Day:

How do I get MobileDay to display my calendar events?

If you are not seeing events in MobileDay, the Gremlins have been messing with things. But that’s okay because we can work it out.

It’s possible that either events are not visible in your iPhone or Android calendar on your device or your calendar is not configured correctly to work with MobileDay. To resolve, first check to see whether or not events appear in your phone’s native calendar. Then proceed with the instructions below for your device.

iPhone

If events do appear in your iPhone Calendar, make sure MobileDay has access to your calendar. On iOS, go to Settings > Privacy > Calendars and ensure that you have given MobileDay access to the Calendar service. If MobileDay is not listed as one of the apps requesting access to your calendar, please delete and reinstall the MobileDay app.

Alternatively, you can got to Settings > MobileDay > Allow MobileDay to Access Calendars instead of deleting and reinstalling.

Also, make sure your calendar is selected in MobileDay. In MobileDay, go to “Menu” and tap “Calendar Selection” to ensure that you have your calendar selected for display. If events do not appear in your iPhone Calendar, it will be necessary to set up your calendar within your iPhone settings. Ideally, your calendar should be set up as an Exchange account, even if you use Gmail.

Within the My Day view you can select whether “all events,” “all calls,” or “conference calls only” are shown in MobileDay. Choose based on your personal preference.

Here’s how to add an account on your iOS device:

1) In Settings > Mail, Contacts, Calendars.

2) Tap “Add Account.”

3) Tap “Microsoft Exchange” (even if you have a Gmail account).

4) Enter your email, username, and password and tap “Next.”

5) Enter your server address (for Gmail, use m.google.com) and tap “Next.”

6) Verify that Mail, Contacts, and Calendars are turned on and tap “Save.”

Android

If events do not appear in your Android calendar, you it is necessary to set up your calendar. Here’s how:

1) From the Applications menu, tap “Email.”

2) Enter your email address and password. Check the box only if you want this to be your default email account. Tap “Next.”

3) Tap “Exchange Account.”

4) Enter your Exchange server Information and tap “Next.”

5) Your phone will check the incoming server settings. If everything is correct, the Account Options screen will appear, allowing you to customize your settings.

6) Name the account and enter the name that will be displayed on outgoing messages. Tap “Done” when complete.

What is My Day and how does it display my events?

We call the primary screen in MobileDay My Day. This screen provides a calendar-list view of your upcoming meetings. You can access many of MobileDay’s features from My Day—you’ll see your meetings and events, and all meetings with a recognized call-in number or online meeting link will display an icon for one-tap access.my-day

The My Day screen defaults to show your most current meetings, but you can scroll down to see future events. If you have scrolled down to other events in your day, just tap the MobileDay logo to quickly scroll back to the current or next event. To join a scheduled call, One-Tap on the green join button and you’re in.

Note: If you are seeing meetings for the wrong day, and tapping the MobileDay logo at the top does not bring you back to today’s events, you might have to enable Location Services.

How do I create a new Event?

There are a couple of ways to create a new event within the MobileDay app.

1) Under your My Day view, click the “+” in the top right hand corner of the screen. You will be asked which conference number you would like to use. After you have selected a conference number, you will be able to set the time, add a title, add invitees, and add notes.

create-event

2) Go to your MobileDay Menu, and underneath “Events” click “Create Event.” You will be asked which conference number you would like to use. After you have selected a conference number, you will be able to set the time, add a title, add invitees, and add notes.

create-event

How do I customize my Calendar Selections in MobileDay?

MobileDay automatically syncs to your iPhone or Android calendar. To edit the calendars you would like to see in MobileDay, tap “Calendar Selection” in “Menu” and select or deselect specific calendars.

Notifications:

Who does the running late notification go to?

If you are a meeting attendee, a running late note will be sent to the host.

If you are the host, a running late note will be sent to the guests.

Why are MobileDay notifications not working or alerting me at the wrong time?

Gosh, that’s pesky. Let’s see if we can work it out:

Always make sure your Location Services are turned on and enabled for MobileDay. If you’re traveling across time zones, close and reopen MobileDay to sync to your new time zone when you arrive at your destination. This will reset MobileDay notifications to work with the local time zone.

When traveling, the best way to update timezone on the iPhone is by going to “Settings > General > Date & Time” and selecting your new time zone there. MobileDay events will reflect the new timezone you are in as well as your “home” time zone for appointments already in MobileDay.

If time zones aren’t the problem, it is possible that you have notifications turned off in MobileDay or in the sound settings on your device. To turn on and select your notification preferences in MobileDay, go to “Meeting Notifications” under “Menu.” Further, to adjust the sound settings on your device, do the following:

 iPhone

Go to your iPhone Settings, tap on “Notifications,” and then tap on “MobileDay.” Verify that notifications are enabled for the MobileDay app and configured the way you want them.

Android

On your Android, go to “Settings” and then into “Sound.” Make sure Notifications are on and your phone volume is turned up. In MobileDay, go to “Settings” under “Menu” and tap on the “Accounts” tab. Make sure the “Conference Alerts” box is checked to display alerts for your calls.

How do I customize my Meeting Notifications?

MobileDay by default will automatically notify you of your upcoming events 30 seconds before the event begins. To modify how much time in advance of an event you’d like to be notified, go to “Menu” and tap “Meeting Notifications” (iPhone) or “Notifications Settings” (Android).

You can now see the status of invitees. A white name means the invitee has confirmed their attendance and a gray name means that they have not. Tap “Remind” to select recipients from the invitees list and review or edit the reminder email before sending.meeting-notifications

How do I send a Running Late notification to meeting attendees?

Life happens, and sometimes we are all late for meetings. Let your colleagues know the score and minimize the disruption.

Tap the running man icon that is above your join call button. This will give you options of how late you are running. You can pick the time that is closest to your situation—5, 10, or 15 minutes late.

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Location Services:

How do I enable Location Services (including time zone changes) for MobileDay?

In order for MobileDay to function properly, you must enable Location Services on your iPhone. To enable Location Services do the following:

iPhone

Apple stores Location Services information in several different places. To be sure all your settings are correct, please review and verify all of the following. If you check the items on this list and are still having a problem, please contact MobileDay Support.

1) In Settings > Mail Contacts, Calendars, please check that “Time Zone Override” is off.

2) In Settings, scroll down until you see “Cellular”. Check that “Use Cellular Data” is green (on).

3) In Settings, scroll all the way down until you see Privacy. At the top, make sure that “Location Services” is on.

4) Make sure that your MobileDay Location Services are also on. In Settings, scroll down until you see the MobileDay app, and then click it. Click Location and make sure that it is set to ‘Always’ allow location access.

Android

1) On your mobile device, tap Settings.

2) Tap Location.

3) Depending on your device and your version of the Android OS, make sure all options such as Location, Location services, and Location reporting are enabled.

Supported Countries:

Is MobileDay supported in my country?

MobileDay now provides in-country support for dialing in 18 countries. Users can use MobileDay for calls in Australia, Belgium, Canada, China, France, Germany, India, Ireland, Italy, Japan, Mexico, the Netherlands, Norway, Spain, Sweden, Switzerland, the UK, and the US.

We continue to add countries based on the demand for MobileDay Business, so stay tuned!

Battery Life:

How do I avoid battery drain while using MobileDay?

We consistently make updates to improve battery life so please make sure you always download the most recent version of MobileDay. We recommend using Wi-Fi instead of a cell network whenever possible.

Here are some common reasons for battery drain:

1) MobileDay will check our database for new information each time your iPhone or Android calendar refreshes. A more frequent refresh rate (which is needed for people who have calendars that change on short notice) will use more battery life.

2) Those users who have multiple calendars with many meetings running simultaneously on their native calendar may also see more battery usage.

3) MobileDay might also use additional battery life while you are traveling in rural areas with poor signal strength or when you are changing cell towers frequently.

Privacy:

How secure is my data?

As tight as tight can be!

While the MobileDay app does access your iPhone or Android Calendar, Contacts, and Location information, none of this information leaves your phone. We adhere to enterprise-grade security to ensure that your data remains completely private. We even pass Vericode’s Level 4 security scan.

Why does MobileDay need access to my Location?

If we don’t know where you are, we don’t know what time zone you are in!

When your location changes, your timezone and therefore meeting start and end time(s) may also change. For this reason, access to Location Services ensures that MobileDay is up to date and accurate.

Why does MobileDay need access to my Contacts?

Identifying contacts who are hosts and contacts who are meeting attendees ensures that you:

1) Are dialed in correctly to your audio calls or online meetings.

2) Can SMS and email meeting attendees.

3) Can make calls right from MobileDay’s Quick Call feature.

Why does MobileDay need access to my Calendar?

Syncing with your Calendar allows us to provide one-touch access into any scheduled audio call or online meeting.

Why does MobileDay need access to my Contacts, Calendar, and Location?

MobileDay cannot function properly without access to your calendar, contacts, and location, so please give MobileDay access to these services.

Why does MobileDay not allow social login?

Social login imposes a greater security risk to both the user and to MobileDay so users are asked to sign in with an email address and password, rather than logging in with their Twitter or Facebook profile.

To create an account, please create a user id with your email address and a password. MobileDay is optimized for business professionals so we recommend (but do not require) using your work email. Note that your password information never leaves your device and can be any combination of letters, numbers, and symbols (a minimum of 6 characters is required).

mySPIN:

How does the integration work?

Through mySPIN, MobileDay now offers drivers an easy, reliable, and safe way to dial into their scheduled calls with one tap. When MobileDay users connect their smartphone to their car, the MobileDay app displays through mySPIN on their vehicle’s infotainment system.

mySPIN gives drivers control of a simplified version of the MobileDay app through their vehicle’s display. The driver’s scheduled events appear in a sleek daily overview in mySPIN. MobileDay auto-detects audio calls and allows the driver to dial in with one simple tap on the vehicle’s touchscreen— no need for them to remember call-in numbers, PINs, or passcodes.