FAQs
MobileDay Pro
MobileDay Business
MobileDay Advantage
Calls and Online Meetings
Direct Calls
Calendar Events and My Day
Notifications
Location Services
Supported Countries
Battery Life
Privacy
mySPIN

Our most popular frequently asked questions:

I’m trying to load mobileday and the app appears to be crashing, what do I do?

[Updated 12/6/2015] We have had reports from a small number of users that the newest version of the MobileDay app is crashing. We have submitted a new version of the app to Apple that we believe will fix the reported problem and anticipate this new version of MobileDay will be released shortly. In the meantime, here are instructions below on what to do should you be affected.

If you have recently downloaded the updated version of MobileDay and your app is crashing, the simplest way to overcome this problem is to uninstall and reinstall the MobileDay app.

To uninstall the app:

1) To remove an app directly from your iPad or iPhone, press the MobileDay app icon until all of the app icons on the screen start to wiggle. Once they are wiggling you will also see the “x” symbol appear in the upper left-hand corner of each icon.

2) Press on the “x” on the MobileDay icon and you will be asked if you want to delete the app. Delete the app.

To reinstall the app:

3) Go to the App Store and search for “MobileDay.” Press on the download icon and the app will be reinstalled on your phone.

4) Once the installation is complete, tap “Open” and sign-in using your MobileDay username (your email address) and password.

You should find that uninstalling and reinstalling the app promptly solves any problems that you have been experiencing and restores your reliable MobileDay one-touch functionality. If you need additional assistance, please contact us at [email protected]

How do I earn free months of MobileDay Pro for referring friends to MobileDay?

Friends don’t let friends dial numbers—refer your friends and get free MobileDay!

Inviting your friends to try out MobileDay can work out well for both of you. If a friend uses your invitation to sign up for an account, you each receive a free month of Pro. Plus, they’ll love MobileDay as much as you do, and you’ll be the office hero for making your colleagues’s lives easier.

How to be a great friend:

1) Open the MobileDay app and go to “Menu.”

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2) Under “Share,” tap on “Recommend MobileDay.”

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3) Add as many email addresses as you like—they have to be real though, you can’t just make them up!

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Note: referrals made via social media will not be counted.

I’m zipping about all over the world—how do I set my phone to update to the correct time zone?

Sometimes smartphones forget to be smart, and sometimes your smartphone doesn’t automatically recognize that you’ve landed in a different time zone.

iPhone:

There are a couple of applications that you may need to update if your phone is getting stuck in a time zone:

1) In your phone’s “Settings,” go to “General” and under “Mail, Contacts, Calendars,” check that “Time Zone Override” is off.

2) In your phone’s “Settings,” go to “General.” Select “Cellular” and check that “Cellular Data” is green (on).

3) In your phone’s “Settings,” go to “General > Privacy > Location Services” and make sure it is green (on). “Share My Location” should also be green (on). “From” should be “This Device.” When you go back to “Privacy > Location Services” and scroll down from there, “MobileDay” should be listed, and you should see “Always” to the right.

4) The best way to change time zones when traveling is by going to your iPhone “Settings > General > Date & Time” and manually changing your time zone there.

Android:

1) Press the “Menu” button on the Android, then tap “Settings.”

2) Scroll down to the bottom of the Settings menu, then tap “Date & Time.”

3) Tap “Select Time Zone” to view a list of time zones. Scroll down the list and tap a location in the desired time zone. Alternatively, select a time zone by name.

Why did I receive multiple notifications for a meeting?

We promise we’ll never mess with your stuff, we don’t override your device calendar settings—but because of this you may be receiving multiple notifications for the same meeting.

These customizations should help get rid of redundant notifications:

1) On your iOS device, go to Settings > Notifications > Calendar > disable ‘Allow Notifications’

2) Check to see if your device calendar shows multiple sub-calendars that may be recognizing the same meeting.

3) Open the MobileDay app and go to “Menu” and select “Calendar Selection.” This will give you the option to select only the calendars that you would like MobileDay to display and send notifications for.

My call didn’t connect, what happened?

Oh nos! Those pesky Gremlins have been messing about!

This doesn’t happen very often, but when it does it’s usually result of a bogus call sequence. If this happened to you, let us know and our customer support team will help you work out what went wrong.

There are a couple of ways you may alert our support team:

In app:

1) After making any call you will see an icon that looks like a broken phone appear on your call screen after the call. Tap on that and customer services will be alerted to the problem.

By email:

1) You may also send an email to [email protected] Make sure that you paste the meeting invite information in the body of the email so that we have what we need to work out what went wrong.

MobileDay Pro:

I‘ve followed the instructions, why can’t I see “Get MobileDay Pro” in the Menu?

There are a couple of reasons why you will not see the option to “Get MobileDay Pro” from the Menu in the MobileDay app:

1) Your company signed up for MobileDay Business (Hooray! Because it’s awesome). You’ll have all the best parts of MobileDay Pro—plus some extras—but your company will be paying for your subscription. Winning!

2) You may not have updated to the latest version of the MobileDay app. To download the latest version of the MobileDay app, please follow these simple steps:

For iPhone:

1) Open the App Store.

2) Tap the “Updates” tab at the bottom of the screen.

3) Apps with available updates are shown. Tap the “Update” button next to MobileDay.

For Android:

1) Open the Google Play Store app.

2) Touch the Menu icon and go to “My Apps.”

3) Select individual apps and touch “Update.”

Tip: In some cases, you may need to restart your device to update the app.

I thought I had upgraded to Business or Pro. Why does my “About MobileDay” section still say I have Basic?

1) Hmm … It is possible that your transaction through the App Store or Google Play Store was not completed. Please contact [email protected] and we will identify what stage your account is in and aid in your successful upgrade.

2) If you are receiving MobileDay Pro or Business through a special promotion, you should still be receiving unlimited conference calls, premium customer support, and extra features. The MobileDay Basic interface allows you to upgrade to MobileDay Pro before your promotional period expires.

Remember, you can email [email protected] at any time to verify the status of your account.

How do I request a refund for MobileDay Pro?

Was it something we said? Have you fallen out of love with one-touch? If something went wrong, we’d love to try and work it out for you, so before you run away, let us know what’s up by contacting [email protected].

If there is nothing we can do however, here is how you can request a refund.

iPhone:

If your purchase was made through the Apple Store, you need to contact Apple. Apple’s policy is that all iTunes sales are final, so you will need to obtain an exception to get a refund. Here’s how:

1) Open your iTunes email receipt.

2) Click “Purchase History” – this link will open iTunes and the iTunes Store.

3) Click “Report a Problem,” and then request a refund.

If you have deleted your email confirmation, launch iTunes on your computer. Go to Account > Purchase History > Manage Subscriptions. Find your MobileDay plan and click the arrow next to the order date. Then click “Report a Problem” next to the app name.

Android:

To request a refund for an Android subscription to MobileDay Pro, please contact [email protected]. You will need to give us your Google Play Transaction Number so that we can process the refund.

How do I cancel my auto-renewing MobileDay Pro subscription?

What? Wait … you want to cancel? Are you crazy?

If you really must cancel, here’s how:

On your iPhone, iPad, or iPod touch

1) On the Home screen, tap “Settings.”

2) Tap “iTunes & App Store”

3) Tap your Apple ID.

4) Tap “View Apple ID.” You might need to sign in.

5) Under “Subscriptions,” tap “Manage.”

• If you don’t see a subscription in iTunes and are still being charged, make sure that you’re signed in with the correct Apple ID.

6) Tap the subscription that you want to manage. In this case, select “MobileDay.”

7) Use the options to manage your subscription. You can choose a different subscription period, or turn off “Automatic Renewal.”

8) Turn off “Automatic Renewal” to cancel a subscription. Your subscription will stop at the end of the current billing cycle.

On your Mac or PC

1) Open iTunes.

2) Click “Sign In” and enter your Apple ID.

3) Enter your password again.

On the Account Information screen:

1) Scroll to the “Settings” section.

2) To the right of “Subscriptions,” click “Manage.”

3) Choose the subscription you want to manage. In this case, select “MobileDay.”

4) Use the options to manage your subscription. You can choose a different subscription period, or turn off “Automatic Renewal.”

5) Turn off “Automatic Renewal” to cancel a subscription. Your subscription will stop at the end of the current billing cycle.

On your Android

1) Go to “payments.google.com.”

2) Along the left side of your screen, select “Bills and Accounts.”

3) Select the subscription you want to cancel. In this case, select “MobileDay > Cancel Subscription.”

Important: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the MobileDay app without canceling your subscription, you will still be charged.

To request a refund for Android MobileDay Pro subscription services, contact [email protected].

How do I change my Google play subscription?
How do I change my iTunes subscription settings?

Unfortunately, we cannot change the MobileDay Pro subscription settings on your behalf. All Apple Store purchases are managed through the Apple Store.

To change your MobileDay Pro subscription from monthly to yearly, please click this link. It will launch iTunes and allow you to alter your subscription.

Then find MobileDay Pro and there should be a set of radio buttons for altering your Renewal Options.

How do I upgrade to MobileDay Pro?

Yippee! You just made a stellar decision, and you are going to love unlimited one-touch dialing plus the extra features that you’ll get. Nice one!

If you have not downloaded the MobileDay app, you can do so by visiting either Google Play or the App Store.

To upgrade to MobileDay Pro or Business:

1) Open the MobileDay app

2) Tap the Get MobileDay Pro banner in the Menu

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3) Tap on your choice, a Monthly or Yearly subscription

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4) Follow the payment instructions when prompted

OR:

1) Open the MobileDay app

2) Click the small ‘calls remaining’ button above your ‘Join Call’ button

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3) A pop up window will appear with your calls remaining displayed, and an option will be available underneath for you to refer a friend or upgrade

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4) Tapping ‘Refer a Friend’ will walk you through those instructions, and tapping ‘Upgrade’ will allow you to choose a Monthly or Yearly subscription

5) Follow the payment instructions when prompted

How much does MobileDay Pro cost?

According to our CFO, not enough!

MobileDay Basic allows you to join 10 calls per month free of charge. After that, you can purchase MobileDay Pro and join unlimited audio calls and online meetings for $1.99 USD per month or an annual price of $14.99 USD per year (via in-app subscription).

MobileDay Business:

How do I upgrade to MobileDay Business?

Easy! Follow this link here and you can try out MobileDay Business for 14 days free.

I have a Business account, but my Wi-Fi doesn’t seem to be working. Why?

You might not have enabled Wi-Fi calling. You can check this by going into Menu > Wi-fi Calling > Use for all calls if Wi-fi is available.

How do I know if I have MobileDay Business?

Go to Menu > Account > About MobileDay > Subscription. It should say “Business.”

We want to add someone to our team. How will that be billed?

When you add another team member, we’ll make a one-time prorated charge to the credit card on file that will cover your new addition’s account for the remainder of the current billing period.

In English: You don’t have to wait until the beginning of the month to add a new team member, if you add them part way through the month, we’ll only charge you for the days that remain.

Example: MobileDay Business costs costs $4.90 per user per month with an annual commitment. The per-day cost for each user is $0.16 a day ($4.90 / 30). If you wanted to add a new team member 5 days into your billing period and there are 25 days left in the that month, we will make a one-time charge of $4.08 ($0.16 multiplied by 25).

What happens if I exceed the 500 minute allowances for Push and Wi-Fi?

You’ll be entered into the Hall of All-time MobileDay Greats!

We’re thrilled that you are loving our premium features, and you’ll be happy to know that you can keep on using them!

You get 500 minutes of Push and 500 minutes of Wi-Fi calling a month with MobileDay Business. Should you use up this allowance and need more time, you can purchase an additional 500 minutes of either Push or Wi-Fi calling for just $1.50—that’s less than the price of a coffee.

This charge will be automatically added to your account when you exceed 500 minutes so that you do not experience any disruption of service.

Push and Wi-Fi calling minutes do not roll over from month to month. At the beginning of each calendar month your minutes will be refreshed.

Does Push really work on any phone?

You betcha! Push is configurable with any device that has a dialer, so conference phones such as Polycom, Cisco, Lync, Panasonic or desktop phones are all programmable devices.

How Do I Set Up Push?

Boy, are you in for a treat—Push is really fun!

Here’s how to use this fantastic feature (instructions apply for both iPhone and Android):

1) Open the MobileDay app and go to your Menu.

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2) Tap on “Push,” and then tap “Add a Device.”

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3) Simply fill in the form by naming the device that you wish to add and entering its number. You can now Push your MobileDay one-tap dial-in to that device.

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What is Push?

Amazing. That’s all you need to know.

Just kidding—Push extends MobileDay’s one-tap dial-in experience to Polycom or desktop phones by allowing users to initiate a call via their mobile phone and direct it to another device.

In English: You can throw a call onto another phone.

Push allows you to:

1. Enjoy MobileDay’s one-tap dial-in experience using conference room and desktop phones.

2. Instantly direct calls to conference room or desktop devices—such as Polycom, Cisco, Lync, Panasonic or other phones.

3. Select automatically recognized devices based on your location.

4. Look really cool.

How does it work when I add new users?

MobileDay Business is charged on a per user basis per month and each new user you add will be pro-rated based on what day of the month they were added.

Will anyone have access to my billing information other than myself?

No. Nope. Nee. Nao. Niet. Nein. Nahi. Voch. Het. Non. Nah. No.

We value your privacy. Your MobileDay Business payment is made through the Business Dashboard and is never shared externally.

MobileDay Advantage:

I don’t see MobileDay Advantage on your website. Is that product still available?

MobileDay Advantage is now MobileDay Business. All of the features and benefits of MobileDay Advantage will be honored for existing customers. If you are interested in dynamic dialing or call routing, please contact sales to discuss a MobileDay solution that meets your needs.

Calls and Online Meetings:

How do I join a conference call correctly when I am the host?

You may add or edit your conference number at any time, but setting up Conference Services is necessary because many invitations do not contain any host PIN information for security reasons. We keep your host PIN securely linked to your participant code and insert it where necessary.

To set up a conference number:

1) In MobileDay, go to “Menu” and tap “Conference Services.”

2) Tap New (+ on Android), choose “Host,” and follow the wizard to set up the conference service.

Note: you never need to enter prompts (*, #, 1, etc.). MobileDay will take care of those for you when you join the call.

Step 1 – Enter the Conference Service Name and Dial-In

Give the conference number a name that you’ll recognize. It can be any name you want (e.g., My Sales Bridge, My Number).

Enter the dial-in number provided by your conference service provider. Do not enter the country code or prefixes– just the local number.

If you are not already familiar with your conference bridge number, an extension field may appear after you enter the dial-in number. If your conference service requires an extension before the host code (e.g., “press 2 to start a conference call”), (e.g., “press 2 to start a conference call”), please enter the extension in this field.

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Step 2 – Enter Your Guest Code

Enter the code that your guests must enter to join the call. This is sometimes called the participant code.

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Step 3 – Enter Your Host Codes

Enter your host access codes in the same order that you enter them when you normally start a call as the host. If your conference service only requires you to enter one code, then only enter that one code here. If your conference service requires you to first enter the participant code and then a separate host code, enter both here in that order.

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Make sure to save the setup. If you have set up your conference correctly, you will be connected as the host for this conference service whenever we see the participant code that matches it within an invitation. If you have trouble, please tap “Get Help” under your Support within your MobileDay Menu, and we’ll help you fix it.

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How do I give feedback about my dial in experience to MobileDay?

There are a couple of ways you may alert our support team:

1) In app: After making any call you will see an icon that looks like a broken phone appear on your call screen after the call. Tap on that and our customer service team will be alerted to the problem.

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2) By email: You may also send an email to [email protected] Make sure that you paste the meeting invite information in the body of the email so that we have what we need to work out what went wrong.

How do I join Online Meetings?

Tap the “Join Online Meeting” button to connect to your online meeting with just one-tap. MobileDay interoperates with Lync, Cisco WebEx®, Citrix GoToMeeting® and Google+ Hangouts. You must have the corresponding app installed on your iPhone to use this feature, and occasionally customization is required (depending on your corporate setup).

If your event is a phone call with the option of an online meeting, you will click the icon below that is circled.

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If your event is just an online meeting with no call information, you will click the icon below that is circled.

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How do I join a conference call correctly when I am a guest?

Pretty much all you have to do is hit the big phone button in the center of your screen then go back to concentrating on being a rockstar.

MobileDay will read your iPhone or Android calendar and automatically supply any codes required to connect you to your mobile meetings with a single tap. No setup is required on your part. If you have any trouble dialing in, re-sync your calendar and update the dial-in information by hard closing and reopening the MobileDay app. If you are still unable to connect to the meeting, go to Menu > Support > Get Help.

Using FaceTime to join a meeting (iPhone users only)

Tap the “Online” icon to join a FaceTime meeting. MobileDay recognizes the following FaceTime URL format: facetime://[email protected]

You and the person you are contacting must have FaceTime turned on in your iPhone Settings. To enable people to call you on FaceTime using a phone number or email other than your Apple ID, you must go to your iPhone Settings and into FaceTime Settings. Tap “Add Another Email” to specify the email addresses you want FaceTime to recognize.

How do I use FaceTime to join a meeting? (iPhone only)

Tap the Join Video button to join a FaceTime meeting with just One-Tap. MobileDay recognizes the following FaceTime URL format: facetime://[email protected]

You and the person you are contacting must have FaceTime turned on in your iPhone Settings. To enable people to call you on FaceTime using a phone number or email other than your Apple ID, you must go to your iPhone Settings and into FaceTime Settings. Tap “Add Another Email” to specify the email addresses you want FaceTime to recognize.

How do I join a call with one-touch dialing?

You get MobileDay!

MobileDay connects you to your voice or online meetings with a single tap of a button. You’ll never have to dial a number again, and you’ll be a happier person for it!

By way of the native calendar on your smartphone, MobileDay enters the phone number, PINs, and proper pauses to get you into the conference quickly.

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What is a “host” and what is a “guest” in MobileDay?

If you are the organizer of a call, we refer to you as the “host.” Some conference services use other words to describe the “host,” such as “moderator,” “leader,” “chairperson,” “organizer,” “speaker,” or “presenter.”

If you join a call but are not the host or organizer, we refer to you as a “guest.” Some conference services use other words for “guest,” such as “participant” or “attendee.”

Direct Calling:

How do I directly dial through MobileDay?

Tap on the little contact guy icon (third tab on the top navigation) to access direct calling options such as dialing a contact directly or dialing a phone number using the MobileDay keypad.

(For this next step you must have already created a new conference service).

To invite people to an impromptu conference call, click on the text bubble to the right of your conference service. This will initiate a text message with a pre-supplied message to your invitees. After you send your text invitation, you will be automatically joined into the call. Recipients will receive a text message with a one-touch link to join your call.DirectcallsDirectcalls

Calendar Events and My Day:

How do I get MobileDay to display my calendar events?

If you are not seeing events in MobileDay, the Gremlins have been messing with things. But that’s okay because we can work it out.

It’s possible that either events are not visible in your iPhone or Android calendar on your device or your calendar is not configured correctly to work with MobileDay. To resolve, first check to see whether or not events appear in your phone’s native calendar. Then proceed with the instructions below for your device.

iPhone

If events do appear in your iPhone Calendar, make sure MobileDay has access to your calendar. On iOS, go to Settings > Privacy > Calendars and ensure that you have given MobileDay access to the Calendar service. If MobileDay is not listed as one of the apps requesting access to your calendar, please delete and reinstall the MobileDay app.

Alternatively, you can got to Settings > MobileDay > Allow MobileDay to Access Calendars instead of deleting and reinstalling.

Also, make sure your calendar is selected in MobileDay. In MobileDay, go to “Menu” and tap “Calendar Selection” to ensure that you have your calendar selected for display. If events do not appear in your iPhone Calendar, it will be necessary to set up your calendar within your iPhone settings. Ideally, your calendar should be set up as an Exchange account, even if you use Gmail.

Within the My Day view you can select whether “all events,” “all calls,” or “conference calls only” are shown in MobileDay. Choose based on your personal preference.

Here’s how to add an account on your iOS device:

1) In Settings > Mail, Contacts, Calendars.

2) Tap “Add Account.”

3) Tap “Microsoft Exchange” (even if you have a Gmail account).

4) Enter your email, username, and password and tap “Next.”

5) Enter your server address (for Gmail, use m.google.com) and tap “Next.”

6) Verify that Mail, Contacts, and Calendars are turned on and tap “Save.”

Android

If events do not appear in your Android calendar, you it is necessary to set up your calendar. Here’s how:

1) From the Applications menu, tap “Email.”

2) Enter your email address and password. Check the box only if you want this to be your default email account. Tap “Next.”

3) Tap “Exchange Account.”

4) Enter your Exchange server Information and tap “Next.”

5) Your phone will check the incoming server settings. If everything is correct, the Account Options screen will appear, allowing you to customize your settings.

6) Name the account and enter the name that will be displayed on outgoing messages. Tap “Done” when complete.

What is My Day and how does it display my events?

We call the primary screen in MobileDay My Day. This screen provides a calendar-list view of your upcoming meetings. You can access many of MobileDay’s features from My Day—you’ll see your meetings and events, and all meetings with a recognized call-in number or online meeting link will display an icon for one-tap access.my-day

The My Day screen defaults to show your most current meetings, but you can scroll down to see future events. If you have scrolled down to other events in your day, just tap the MobileDay logo to quickly scroll back to the current or next event. To join a scheduled call, One-Tap on the green join button and you’re in.

Note: If you are seeing meetings for the wrong day, and tapping the MobileDay logo at the top does not bring you back to today’s events, you might have to enable Location Services.

How do I create a new Event?

There are a couple of ways to create a new event within the MobileDay app.

1) Under your My Day view, click the “+” in the top right hand corner of the screen. You will be asked which conference number you would like to use. After you have selected a conference number, you will be able to set the time, add a title, add invitees, and add notes.

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2) Go to your MobileDay Menu, and underneath “Events” click “Create Event.” You will be asked which conference number you would like to use. After you have selected a conference number, you will be able to set the time, add a title, add invitees, and add notes.

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How do I customize my Calendar Selections in MobileDay?

MobileDay automatically syncs to your iPhone or Android calendar. To edit the calendars you would like to see in MobileDay, tap “Calendar Selection” in “Menu” and select or deselect specific calendars.

Notifications:

Who does the running late notification go to?

If you are a meeting attendee, a running late note will be sent to the host.

If you are the host, a running late note will be sent to the guests.

Why are MobileDay notifications not working or alerting me at the wrong time?

Gosh, that’s pesky. Let’s see if we can work it out:

Always make sure your Location Services are turned on and enabled for MobileDay. If you’re traveling across time zones, close and reopen MobileDay to sync to your new time zone when you arrive at your destination. This will reset MobileDay notifications to work with the local time zone.

When traveling, the best way to update timezone on the iPhone is by going to “Settings > General > Date & Time” and selecting your new time zone there. MobileDay events will reflect the new timezone you are in as well as your “home” time zone for appointments already in MobileDay.

If time zones aren’t the problem, it is possible that you have notifications turned off in MobileDay or in the sound settings on your device. To turn on and select your notification preferences in MobileDay, go to “Meeting Notifications” under “Menu.” Further, to adjust the sound settings on your device, do the following:

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Go to your iPhone Settings, tap on “Notifications,” and then tap on “MobileDay.” Verify that notifications are enabled for the MobileDay app and configured the way you want them.

Android

On your Android, go to “Settings” and then into “Sound.” Make sure Notifications are on and your phone volume is turned up. In MobileDay, go to “Settings” under “Menu” and tap on the “Accounts” tab. Make sure the “Conference Alerts” box is checked to display alerts for your calls.

How do I customize my Meeting Notifications?

MobileDay by default will automatically notify you of your upcoming events 30 seconds before the event begins. To modify how much time in advance of an event you’d like to be notified, go to “Menu” and tap “Meeting Notifications” (iPhone) or “Notifications Settings” (Android).

You can now see the status of invitees. A white name means the invitee has confirmed their attendance and a gray name means that they have not. Tap “Remind” to select recipients from the invitees list and review or edit the reminder email before sending.meeting-notifications

How do I send a Running Late notification to meeting attendees?

Life happens, and sometimes we are all late for meetings. Let your colleagues know the score and minimize the disruption.

Tap the running man icon that is above your join call button. This will give you options of how late you are running. You can pick the time that is closest to your situation—5, 10, or 15 minutes late.

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Location Services:

How do I enable Location Services (including time zone changes) for MobileDay?

In order for MobileDay to function properly, you must enable Location Services on your iPhone. To enable Location Services do the following:

iPhone

Apple stores Location Services information in several different places. To be sure all your settings are correct, please review and verify all of the following. If you check the items on this list and are still having a problem, please contact MobileDay Support.

1) In Settings > Mail Contacts, Calendars, please check that “Time Zone Override” is off.

2) In Settings, scroll down until you see “Cellular”. Check that “Use Cellular Data” is green (on).

3) In Settings, scroll all the way down until you see Privacy. At the top, make sure that “Location Services” is on.

4) Make sure that your MobileDay Location Services are also on. In Settings, scroll down until you see the MobileDay app, and then click it. Click Location and make sure that it is set to ‘Always’ allow location access.

Android

1) On your mobile device, tap Settings.

2) Tap Location.

3) Depending on your device and your version of the Android OS, make sure all options such as Location, Location services, and Location reporting are enabled.

Supported Countries:

Is MobileDay supported in my country?

MobileDay now provides in-country support for dialing in 18 countries. Users can use MobileDay for calls in Australia, Belgium, Canada, China, France, Germany, India, Ireland, Italy, Japan, Mexico, the Netherlands, Norway, Spain, Sweden, Switzerland, the UK, and the US.

We continue to add countries based on the demand for MobileDay Business, so stay tuned!

Battery Life:

How do I avoid battery drain while using MobileDay?

We consistently make updates to improve battery life so please make sure you always download the most recent version of MobileDay. We recommend using Wi-Fi instead of a cell network whenever possible.

Here are some common reasons for battery drain:

1) MobileDay will check our database for new information each time your iPhone or Android calendar refreshes. A more frequent refresh rate (which is needed for people who have calendars that change on short notice) will use more battery life.

2) Those users who have multiple calendars with many meetings running simultaneously on their native calendar may also see more battery usage.

3) MobileDay might also use additional battery life while you are traveling in rural areas with poor signal strength or when you are changing cell towers frequently.

Privacy:

How secure is my data?

As tight as tight can be!

While the MobileDay app does access your iPhone or Android Calendar, Contacts, and Location information, none of this information leaves your phone. We adhere to enterprise-grade security to ensure that your data remains completely private. We even pass Vericode’s Level 4 security scan.

Why does MobileDay need access to my Location?

If we don’t know where you are, we don’t know what time zone you are in!

When your location changes, your timezone and therefore meeting start and end time(s) may also change. For this reason, access to Location Services ensures that MobileDay is up to date and accurate.

Why does MobileDay need access to my Contacts?

Identifying contacts who are hosts and contacts who are meeting attendees ensures that you:

1) Are dialed in correctly to your audio calls or online meetings.

2) Can SMS and email meeting attendees.

3) Can make calls right from MobileDay’s Quick Call feature.

Why does MobileDay need access to my Calendar?

Syncing with your Calendar allows us to provide one-touch access into any scheduled audio call or online meeting.

Why does MobileDay need access to my Contacts, Calendar, and Location?

MobileDay cannot function properly without access to your calendar, contacts, and location, so please give MobileDay access to these services.

Why does MobileDay not allow social login?

Social login imposes a greater security risk to both the user and to MobileDay so users are asked to sign in with an email address and password, rather than logging in with their Twitter or Facebook profile.

To create an account, please create a user id with your email address and a password. MobileDay is optimized for business professionals so we recommend (but do not require) using your work email. Note that your password information never leaves your device and can be any combination of letters, numbers, and symbols (a minimum of 6 characters is required).

mySPIN:

How does the integration work?

Through mySPIN, MobileDay now offers drivers an easy, reliable, and safe way to dial into their scheduled calls with one tap. When MobileDay users connect their smartphone to their car, the MobileDay app displays through mySPIN on their vehicle’s infotainment system.

mySPIN gives drivers control of a simplified version of the MobileDay app through their vehicle’s display. The driver’s scheduled events appear in a sleek daily overview in mySPIN. MobileDay auto-detects audio calls and allows the driver to dial in with one simple tap on the vehicle’s touchscreen— no need for them to remember call-in numbers, PINs, or passcodes.